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Frequently Asked Questions
Q: Are you a factory or a trading company?
A: We are a furniture manufacturer with 10 years of manufacturing experience in the furniture industry.
Q: What kind of service do you offer?
A: We support OEM, ODM, Distribution, Drop Shipping, and Whole House Customization services. We provide a one-stop furniture solution based on your needs.
Q: What is the production and delivery process?
A: Our team sets up a reasonable schedule and follows up on each process (material cutting, assembling, polishing, painting, upholstery, packing). We provide updated inspection reports, photos, and videos.
Q: What are your payment terms?
A: 30% deposit for standard products, 50% deposit for custom products. The balance is collected before shipment. TT, L/C, Ali pay, and Cash are available.
Q: What guarantee do you offer?
A: We provide a 1-year warranty on the product and a 10-year warranty on the wooden frame of the furniture's internal structure.
Q: How is the furniture packaged for shipping?
A: All furniture is professionally packaged to minimize damage risk. Boxes are clearly labeled with project numbers and product codes for easy receiving.
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