Frequently Asked Questions
What are the accepted payment terms?
We accept T/T (30% deposit before production, balance before loading), L/C at sight, and Western Union for sample orders.
What is the standard delivery time?
Delivery usually takes 45 to 60 days after receiving the 30% deposit or irrevocable L/C.
How do you ensure product quality?
Our QC department inspects goods at least twice before packing. Clients are also welcome to appoint a third-party inspection before loading.
What is the minimum order quantity (MOQ)?
For furniture in stock, the MOQ is 10 sets. For items not in stock, the MOQ is 20 sets per item.
Is there a warranty on the furniture?
Yes, we provide a warranty against manufacturing defects and offer lifetime consultation for any issues that occur.
Can I request a customized color or design?
The current model DZ31 comes in M53 White Marble Grain + M46 Gray. For specific customization needs, please contact our sales team to discuss mass production requirements.